IMPORTANT NOTICE REGARDING COMMUNICATION

Please add us to your ‘contacts’ list on your email account so our email is not blocked.  It is ultimately the client’s responsibility to assure possible correspondence by following this procedure.

If you do not get your confirmation within 36 hours, please write a quick, friendly email to let us know (and please check your spam box).

THE CUSTOMER'S RESPONSIBILITY

TREAT OTHERS AS YOU’D LIKE TO BE TREATED. This includes respect for the staff and other customers.  Please be prompt on arrival of your appointment.

CANCELLATION AND RETURN POLICY

If you do not communicate your cancellation before the your appointment, we cannot refund your deposit.

UNSATISFIED WITH YOUR EXPERIENCE?

Every once in a while we receive suggestions from past customers. Most are only minor complaints (which we find reasonable and a valuable resource for improving our services and better serving our customers!).

We do not want anyone who visits us to leave unsatisfied and we welcome your comments and suggestions and will make fair compensation if you are unsatisfied and alert us in person, by phone or by email. We strive to please our customers so please contact us directly before making any comments on websites!

We don’t want anyone to leave with a “bad taste” in their mouth!

HEALTH AND SAFETY

Our store fully follows all the health guidelines and regulations so as to serve the customer in the safest and cleanest manner.

What information is collected by Fairynails Glyfada?

Fairynails Glyfada collects, uses and protects the personal information you provide to us on our website, booking engine and in email correspondence. Fairynails Glyfada will only collect and use your personal information for purposes of booking appointments that you have expressly requested. In order to purchase our services, it is necessary for you to disclose personal information, including but not limited to your name, email address, phone number (optional), and credit card details in order to process orders and provide customer service. We cannot confirm your purchase or fulfill your booking if you do not provide the requested information when buying one of our services. In some instances we may also ask for personal demographic data such as your country of residence, gender, age, travel habits, etc.

We do not use cookies to identify specific users for marketing purposes.

How  Fairynails Glyfada uses your personal data

• To provide the information you request about our services
• To fulfill your bookings
• To ensure you are correctly billed
• To send you follow-up questionnaires and gift vouchers

Unless you expressly authorize us to do so, we do not share your personal information with third-party organizations that are not involved in fulfilling the purchases you have made from Fairynails Glyfada.

Possible changes to our privacy policy

Fairynails Glyfada will evolve as we introduce new services and so, from time to time, our Privacy Policy may be reviewed and revised. Fairynails Glyfada reserves the right to change its Privacy Policy and post the changes on its website. We will only use your personal information in accordance with the Privacy Policy in effect at the time we collected your personal information.

Transactions and e-commerce on our site

During your visit to the Site you may elect to engage in a transaction involving the purchase of  a service. To serve you most efficiently, credit card transactions and order fulfillment may be handled by a third party processing agent, bank or distribution institution. All transactions we processed through a highly secure and encrypted system. While in most cases transactions are completed without difficulty, there is no such thing as “perfect security” on the Internet or offline. If you’re concerned about online credit card safety, in most cases a telephone number will be made available so you can call us and place your order by phone. The Company and the Site cannot take responsibility for the success or security of transactions undertaken or processed by third parties.
On occasion, a service may not be available at the time or the price as it appears or is promoted. In such event, or in the event a service is listed at an incorrect price or with incorrect information due to typographical error, technology error, error in the date or length of publication, or error in pricing or product information received from our advertisers or suppliers, you agree that Fairynails Glyfada, its website and its booking engine are not responsible for such errors or discrepancies.

PERSONAL DATA

Data We Collect

Online reservation procedure

Guests of third party websites are asked to give personal data in order to complete their online reservations. The data they are asked to give are upon the administrator – controller of the system.

Data given automatically

There are many instances that we get data automatically. Such data are: IP address, type of device, location, date and time of accessing our system, pages that are visited and clicked, from which website someone came to our system, browser that is used, software that is used in the device or computer.

Data given from other sources

Our booking engines are integrated with other websites (online wholesalers, Online Travel Agents, etc) who are giving data about completed reservations. The data are used from controllers (administrators) for managing purposes.

Data we share with others

We share the above personal data with third party systems for basic purposes of completing an online reservation. For example, we use a third party mail provider for security reasons (to avoid emails going to spam). Our systems are cloud and we use hosting services of Amazon.com (https://aws.amazon.com/security/) . In addition in some instances we share data with third party systems for managing or accounting purposes of the controller (administrator). Also we share data with banks and online payment gateways for successful secure transactions.